“Summarize this thread and draft a reply asking for an outage window.”
Odin reads the thread, drafts the reply, and queues a follow-up — all you do is approve.
Odin AI
AI inside the work, not bolted on top.
Two AI products, one platform. Copilot for technicians sits in the ticket, the script editor, and the dashboard. Assistant for end users handles common requests without filing a ticket at all.
Three principles.
AI inside the work, not bolted on
Summaries on the ticket, draft replies in the inbox, scripts in the editor. AI shows up where work happens — not in a sidebar nobody opens.
Governed by default
Role-based access, per-action approvals, full audit log. Your data is yours; no training on customer content; per-tenant isolation.
A path from assist to action
Today AI drafts and suggests. Tomorrow AI executes — under approval gates you control. Same platform, same audit trail.
Pick the one that fits the room.
For technicians
Odin Copilot
Drafts replies, generates scripts, summarizes alerts, and turns resolved tickets into knowledge-base articles. Inside the ticket, inside the script editor, inside the dashboard.
Explore Copilot For end usersOdin Assistant
Handles common end-user requests — password resets, software requests, KB lookups — without filing a ticket. Hands off cleanly when a human is needed.
Explore AssistantWhat Copilot actually does on day one.
Ticket summary + sentiment
Threads compressed to bullets in seconds. Sentiment + intent surfaced so you triage right.
First-reply drafts in your voice
Reply suggestions tuned to your tone of voice. Review, edit, send.
Plain English → PowerShell / Bash
Describe the task; get a tested script. Edit before you run.
KB drafted from resolved tickets
Closed tickets become knowledge-base articles automatically — searchable, edit-able, version-controlled.
Per-tenant data isolation
No customer data trains the model. No cross-tenant prompt leakage. Audit-logged.
Quotas + governance
Per-user, per-tier quotas. Per-action approval workflows for anything destructive.
Built right
On-ticket
Where AI lives
Per-tenant
Data isolation
Audited
Every assist, every action
Your voice
Reply drafting tuned
Responsible AI
Trust by design. Secure by default.
- Per-tenant data isolation. No cross-tenant prompt or context leakage.
- Your prompts and content are not used to train the model — yours or anyone else’s.
- Role-based access to AI features and per-action approval gates for anything destructive.
- Full audit log of every AI assist, every action taken, every approver.
- Clear boundaries: AI suggests; humans approve actions that touch a device or a customer.
See Odin AI live
Watch AI do real ticket work.
Deploy your first agent in minutes. See the platform in action — book a walkthrough or kick the tires on a free trial.
Book a demo30-minute walkthrough. No sales pressure.