Helpdesk & Ticketing

The modern service desk your team will not fight.

SLAs, saved views, custom fields, smart routing, AI-drafted replies, and a white-label portal — built together, not bolted on.

Book a demo Start free trial

The shape of it

Three principles that make this work.

Ticketing built for IT, not generic CRM

Custom fields, lifecycle states, SLA policies, and routing rules that match the way IT actually works.

AI on every ticket

Summarize the thread, draft the reply, suggest the next action, and turn resolved tickets into KB articles.

A portal your end users actually use

White-labelled per customer or department. Submit tickets, view status, search the KB, escalate when needed.

Capabilities

Limitless capabilities, one product.

Custom workflows

Lifecycle states, field validation, branching rules — built in the dashboard, not in JSON.

SLA tracking

Time-to-first-reply and time-to-resolve SLAs with per-customer, per-priority overrides.

Saved views & filters

Save the queue, share with the team, pin to your dashboard. Filter by any field, any time.

White-label portal

Brand the end-user portal per tenant. Custom domain, logo, color, ticket form.

Smart routing

Auto-assign on intake based on keyword, customer, asset, or AI-detected intent.

Email-to-ticket

Per-customer inbound addresses, threading, attachment passthrough, and bounce handling.

In numbers

Drafted reply, every ticket

White-label

Portal per customer

Per-customer

SLA + email routing

Auto

Smart-group escalation

Better together

What pairs well.

Professional services automation, without the bloat.

Time tracking, project work, customer profitability, and reporting — wired to your tickets and billing.

See PSA

MSA, SOW, rate cards, and Stripe — wired together.

Quote, sign, deliver, and invoice from one platform. Per-customer overrides on everything.

See Contracts & Billing

FAQ

Questions about Helpdesk.

Can end users access the portal without a paid seat?

Yes. The white-label portal is included; only technicians count toward your seat license.

Do you support per-customer email aliases?

Yes. Each customer can have its own inbound address; replies thread back to the original ticket automatically.

How are SLAs configured?

Global defaults plus per-customer and per-priority overrides. SLAs pause on customer-waiting states and resume on response.

Ready to try Helpdesk?

See Helpdesk in your environment.

Deploy your first agent in minutes. See the platform in action — book a walkthrough or kick the tires on a free trial.

Book a demo30-minute walkthrough. No sales pressure.